1. General Provisions
1.1. These terms and conditions apply when purchasing goods from the L-Kõrtsi Talu OÜ online store (hereinafter “E-store”).
1.2. The seller is L-Kõrtsi Talu OÜ, registration code 12792348, address Kõrtsi, Lapetukme village, Elva parish, Tartu County, email: kortsitalumaitsed@gmail.com, phone: +372 555 67 238.
1.3. These terms are drawn up in accordance with the laws of the Republic of Estonia and the European Union.
2. Orders and Prices
2.1. All prices in the E-store are in euros and include applicable VAT (if applicable).
2.2. Product availability and prices may change without prior notice. If it is not possible to fulfill the order, the customer will be notified as soon as possible and the paid amount will be refunded.
2.3. To place an order, the customer must select the desired products, add them to the shopping cart, and pay for the order.
3. Payment
3.1. Payments can be made via bank link, card payment, or bank transfer.
3.2. The order is considered confirmed once full payment has been received.
4. Delivery
4.1. Products are shipped within Estonia and, by agreement, to other countries.
4.2. The delivery time is generally 3–7 working days from receipt of payment.
4.3. In exceptional cases, delivery may take up to 14 calendar days.
5. Right of Withdrawal
5.1. The consumer has the right to withdraw from the purchase contract within 14 days of receiving the goods without giving any reason.
5.2. Returned goods must be unopened, in their original packaging, and in the same condition as when received.
5.3. When exercising the right of withdrawal, the seller will refund the product price and the original delivery cost to the extent of the cheapest offered delivery method.
5.4. The cost of returning the product (shipping from the customer back to the seller) is borne by the customer, except when the return is due to an incorrect or defective product.
5.5. The refund will be made within 14 days after the returned product has been received.
6. Exceptions to the Right of Withdrawal
6.1. Since the products sold in the E-store (syrups, jams, sauces, and mustards) are food items in glass jars, they cannot be returned after opening for hygiene and food safety reasons.
6.2. If the product has been opened or damaged in a way that prevents it from being resold, the customer loses the right of withdrawal.
6.3. Only unopened and undamaged products in their original packaging can be returned.
7. Complaints
7.1. The seller is responsible for any non-conformity of the goods sold to the consumer that appears within the product’s stated shelf life. Complaints cannot be made after the expiration date.
7.2. To file a complaint, the customer must send an email to kortsitalumaitsed@gmail.com including the order number, product name, and description of the issue.
7.3. The consumer must notify the seller of any defect within a reasonable time after discovering it, but no later than two months from its appearance.
7.4. If the product is found to be defective or does not match its description, the consumer has the right to request a replacement or a refund.
8. Liability
8.1. The seller is not liable for:
– damage caused by improper use or storage of the product;
– damage resulting from failure to follow the storage instructions on the packaging;
– natural variations or characteristics of handmade products (such as slight differences in taste or color between batches).
8.2. The customer is responsible for the accuracy of the information provided when placing an order.
9. Processing of Personal Data
9.1. All personal data submitted in the E-store is treated confidentially and used only for fulfilling orders and maintaining customer communication.
9.2. Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the laws of the Republic of Estonia.
10. Dispute Resolution
10.1. All disputes are resolved in accordance with the laws of the Republic of Estonia.
10.2. Consumers have the right to contact the Consumer Protection and Technical Regulatory Authority (TTJA) or use the European Union’s Online Dispute Resolution platform.